Refund policy
Cancellation Policy
Consumers have a fourteen-day right of cancellation.
Right of Cancellation
You have the right to cancel this contract within fourteen days without providing any reasons. The cancellation period is fourteen days from the day on which you, or a third party designated by you—other than the carrier—take(s) possession of the final item(s) of goods.
To exercise your right of cancellation, you must inform us (Heeb Systemtechnik - Dipl.-Ing. (FH) Dietmar Heeb, Henningsweg 13, 47509 Rheurdt, Germany, info@heeb-systemtechnik.de, telephone: +49 (0) 2845 3097126) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model cancellation form, though this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired. You shall bear the direct costs of returning the goods. For goods that, by their nature, cannot normally be returned by post, these costs amount to EUR 350.00.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
– To Heeb Systemtechnik - Dipl.-Ing. (FH) Dietmar Heeb, Henningsweg 13, 47509 Rheurdt, Germany, info@heeb-systemtechnik.de
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is submitted on paper)
– Date
(*) Delete as appropriate.
